FAQ and support

Yes. You can play the whole loop without paying. Optional purchases are jewel packs, a permanent reduction of interruptive ads, a 30-day version of that pass, and the monthly Cala VIP subscription. Advertising can still be part of a free session. Rewarded ads are a choice. Interruptive ads can be reduced by the ad-free purchase. The store shows the price before you confirm.

The public Android listing is on Google Play, linked from this website. There is no public App Store listing for the iOS bundle yet, so there is no iOS button. The browser game runs at app.mallorcathegame.com.

The save is stored on the device first. An anonymous guest account can also hold a cloud save and your league profile. Deleting the save in Settings removes the local save. Settings such as sound, haptics, and language are kept. Cloud documents are removed when that anonymous account is deleted. Deleting the local save does not, by itself, promise that the cloud copy vanishes in the same tap.

You are a guest. No email is required. Apple and Google sign-in are not available in this version. A reinstall or a different device creates a new guest and cannot open the previous profile. Your display name in the league is public to other signed-in players in the group. The full save is not. Store purchases stay attached to the Apple or Google account that paid, which you restore inside the game. That restore does not rebuild a lost guest profile.

The local game can keep running from the save on the device. A connection is needed to confirm the clock for a long offline settle, to use the island league, to load ads, and to buy or restore store products. Until the clock is confirmed, the main game provisionally credits at most eight hours. That limit is not applied again once the absence is confirmed. The fiesta provisionally credits at most 24 hours.

The game can show rewarded ads and interruptive ads through Google Mobile Ads. Personalised advertising is used only with consent, handled by Google’s consent form inside the app. You can open ad settings again from the game. Consent on this website, if it is ever needed, is a separate choice and does not change the app. Push messages about island news are a third, separate opt-in. The game runs without them.

Use Restore purchases in the shop or in Settings. The game checks the store account on the device. If the store has nothing to restore, the game says so. Jewel packs are consumable. The permanent ad-free unlock is not. An older product id for removing interruptive ads is still accepted on restore and mapped to the permanent unlock. If a charge is wrong, the refund path is the store’s, not an email transfer from the publisher.

English, German, and Spanish. You choose the language in the game. It does not follow your IP address. This website works the same way: the language is the URL you opened. It never redirects you.

No. The save stays in the industry you started. Buttons that used to switch industry no longer do that.

No. It is a group you play in, scored from finished ladder tasks and daily goals, with daily caps. You need the guest account and a connection. There is no published player count on this website because the game does not show one to cite.